Frequently Asked Questions

If you have a question that isn’t answered below, please get in contact with us.
  • Neighbourhood Press needs time to prepare an order for shipping. This time will vary for each order, but will normally be within 1-3 business days. The customer will be notified once the item has been shipped or if it is ready for collection.

  • Same state (WA): 1-3 working days
    Interstate: 6-8 working days
    International: 7-20+ working days*
    *International shipping times depend on the shipping method and location

    Neighbourhood Press will do its best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.

  • Yes, you can collect your order. We’re based in O'Connor, so if you’re local, in-store collection will be available to you at check out. You will receive a fulfilment email once your order is ready for collection and at that stage we ask that you get in touch to arrange the collection of your order.

  • Our studio is at:
    Unit 2/6 Pritchard Street
    O'Connor WA 6163

    We are open weekdays: 11:00am - 5:00pm. If you’re planning on visiting us, we kindly ask that you contact us ahead of time, so that we can arrange a time with you.

    We occasionally run studio open days and take part in a variety of makers markets throughout the year. The best way to hear about events like these is to follow us on socials or sign up to our mailing list.

  • We don’t have all our products on display at our studio, so if you’re after something specific, the best option is to purchase online and select ‘pick up in store’ at checkout.

    We occasionally host studio open days and take part in makers markets throughout the year—these are the best opportunities to shop with us in person. To stay in the loop about upcoming events, follow us on socials or sign up for our mailing list!

  • At Neighbourhood Press, we take pride in the quality of our products and want you to be completely satisfied with your purchase. If you're not fully happy with your order, we're more than happy to assist with returns. Please review our shipping and returns policy for more information before completing your purchase.

  • Please inspect your order upon arrival and contact us within 7 days of receipt if the item is defective, damaged or if you received the wrong item, so that one of our team can evaluate the issue and make it right. Please see our full shipping and returns policy for more information.

  • It's important to note that all our printed products are printed in small batches. Our Risograph printer can only print one colour at a time and the Riso printing method often produces quirks, such as misregistration, uneven coverage and a beautiful grainy quality. These quirks are what give Riso prints their unique aesthetic and makes every Riso print slightly different to the next.

    We cannot always guarantee that any ordered items will be as pictured on our website. We do our best to photograph and present our products digitally for you to browse them as accurately as possible. The Risograph's spot colours cannot be replicated on screen (especially the fluorescent inks) so please keep this in mind when purchasing items.

    Please email us if you have questions about a particular item, and we will be more than happy to help.

  • Every item on our site is 100% designed by Neighbourhood Press, from the first sketch to the final product. We handle Risograph printing, packaging, and fulfilment right here in our Fremantle/Walyalup studio, ensuring every piece gets the hands-on care it deserves.

    Our magnets and stickers are proudly made by trusted Australian manufacturers, while everything else—every vibrant greeting card and hand-finished product, is designed, Risograph printed, assembled, and packed in-house by us.

  • Risograph is a type of stencil duplicator designed in Japan in the 1980s. The printers have the ability to combine and layer incredibly bright and vivid colours to make prints. To read all about Risograph printing and our process head to our 'What Is Risograph?' page.

  • We don’t offer textile printing or produce temporary screen printing Riso mesh. The Riso Screen system is completely different from Risograph printing, so if you’re looking for Risograph prints, you’re in the right place! But if you need screen printing services, we’d recommend reaching out to a specialist in that area.