The information contained in this website is for general information purposes only and is provided by neighbourhoodpress.net. While we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. You need to make your own enquiries to determine if the information or products are appropriate for your intended use.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you may be able to link to other websites which are not under the control of neighbourhoodpress.net. We have no control over the nature, content and availability of those websites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, neighbourhoodpress.net takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

By placing an order for our print services, you accept and agree to the following terms and conditions:

Neighbourhood Press uses the Risograph printer for all printing services. In some cases Neighbourhood Press will outsource other printing and binding methods on client request. Due to the nature of Risograph printing, during the printing process potential imperfections might occur.

• Uneven ink coating will occur due to the printing process of the machine. We try to avoid this issue as much as possible, but when large areas of ink are printed, uneven distribution of ink might be noticeable. To avoid this issue, please read our print guide.

• Track marks may appear on prints that require more than a single coloured layer. When printing two or more colours, the machines paper feed and pressure roller has a higher chance of transferring wet ink as track or roller marks. These marks for the most part can be erased but in some cases cannot be removed.

• When printing multiple colours, misregistration/misalignment and skewing might occur, of up to 3mm. A multiple colour or double-sided print requires multiple passes through the machine, causing a higher rate of misalignment between layers and pages.

• Due to the nature of the Risograph inks, smudging may occur on a finished print and may leave residue on other prints. Risograph inks are environmentally friendly, soy-based and have a tactility akin to newspaper prints.

• When trimming an order artwork can shift up to 5mm, due to print area restrictions and cropping. Please remember to allow for creep and bleed when designs zines or booklets.

For custom print orders placed via email the following payment terms apply:

Production will only begin once a non-refundable 40% deposit has been paid. Upon collection of the order, it is expected the client will pay for the goods prior to or at the point of collection. We have card facilities at our studio, however it is recommended that the client makes a direct bank transfer.

Production and turnaround times greatly depend on the complexity of the project. Factors such as the number of copies needed, coloured layers, double-sided printing, the binding method and finishing will affect the final delivery date. Deadlines must be presented by the client during the quote process and confirmed again during the invoice process.

Orders that require less than 10 business days for production are subject to a rush-fee of 20% and may be added at the discretion of Neighbourhood Press. If arranging delivery of the order, we will always factor in shipping as part of the production time, however we are not responsible for any delays caused by the shipping carrier. All jobs will begin production once all files are print-ready and payment of the non-refundable 40% deposit is completed.

We ship worldwide using Sendle and Australia Post. We take great care of all our products and orders, ensuring to safely package each item to prevent all damages to the final order. Any damages that occur during transit must be formally filed to the delivery company. We are not responsible for any delays caused by the carrier and will not process any refunds for late deliveries. For more information, please read our full shipping & returns policy.

Upon request, we can advise you on a file setup that will best fit the scope of your project. Once your file(s) have been submitted, we will look over your file(s) before production. If there are any outstanding errors in your file(s), we will warn you of said errors as well as tips on how to fix them. With that being said, we are not an editorial service and will not meticulously check your file(s). We are not responsible for any technical, editorial or design errors that may be present in your print ready file(s). Such errors include but are not limited to;

• Grammatical and spelling errors

• Low-resolution images

• Incorrect colour matching/profiling created by the client, for example colours printing lighter or darker than anticipated due to file setup.

• Wrongly specified printing options, sizes, colours/inks, finishing options, quantity etc.

• Design errors, such as underestimated sizing, typeface choice, margin placements, incorrect bleed, image orientation, incorrect photography edits, line weight etc.

• Delivery delays due to client’s slow responses, incorrect file setup or delays in file submission

We reserve the right to showcase any/all of out client’s printed work as part of our portfolio, website, social media platforms and printers proofs will be kept on file in our print archives. We acknowledge the confidential nature of projects and agree to only display a client’s work once a project has been publicly launched. Under no circumstances will we display content if the client requests us not to. We ask when sharing the printed matter to please tag Neighbourhood Press and credit the printed work correctly using @neighbourhoodpress or by including a link to our website.

For us to begin the printing process, we need to understand the full extent of your project to provide you with the highest quality service. Doing so will ideally require frequent contact and updates of all of the order details. This can be done through email but we are also happy to meet with clients upon request.

We quote for each job based on it’s unique requirements. Once a quote has been reviewed and agreed upon, we will send you an invoice that confirms the details of your order and will request that you pay a non-refundable 40% deposit to secure a spot in our schedule. Please review the invoice carefully before paying the 40% deposit, as the paid deposit cannot be refunded. If in the case you need to cancel your order within 48 hours of the deadline, you will still be charged the full amount or part thereof for the total amount of the order that was completed.

Before paying for our services you may request a single page test print of your artwork before production. However, due to the initial set up being the most labour intensive and costly part of the process we don’t generally do test prints. We do however ask clients to send a full colour mockup of how they envisage the print in Risograph so we can advise you if your artwork needs to be modified to meet that vision. If test prints are required they come at a cost of a standard print run and are costed based on the number of colours that require testing. These test prints can be photographed and emailed to you, picked up from our studio or mailed to you with additional shipping. Please note, masters/stencils made during test prints can not be held on the drums or kept for use during the final print run. All orders and materials required will be invoiced in addition to any test prints.

Your cooperation and understanding of our cancellation policy is greatly appreciated. If you have booked a place and are unable to attend a workshop for any reason, please let us know as soon as possible so that your place may be offered to someone else. Unfortunately refunds cannot be issued for cancellations made less than 48 hours prior to the workshop.

In certain circumstances, you may be able to transfer the payment to an alternative future workshop. This is offered at the discretion of Neighbourhood Press. In the event that a transfer is agreed between both parties it is understood that no further refunds or transfers will be permitted.

In the event of the cancellation of a workshop by the organiser (e.g. due to insufficient numbers or illness), you will receive a full refund of the workshop fee. Some workshops will require a minimum number of participants to run; this is at the discretion of the course presenter. Please ensure you have provided us with your best telephone contact number and email so we can get in touch with you if necessary. If the organiser needs to cancel a workshop due to insufficient numbers, we will endeavour to provide 24 hours notice.

This website and its contents are the copyright of Neighbourhood Press © 2023. All rights reserved.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following. You may print or download contents to a local hard disk for your personal and non-commercial use only. You may copy some extracts only to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.

You may not, except with our express written permission, distribute or commercially exploit the content. You may not transmit it or store it on any other website or other form of electronic retrieval system.

At Neighbourhood Press we are committed to protecting your privacy as an online visitor to our website.

We use the information we collect about you to maximise the services that we provide to you. We respect the privacy and confidentiality of the information provided by you and adhere to the Australian Privacy Principles. Please read our privacy policy below and in the subsequent accordion tabs carefully.

You may change your details at any time by advising us in writing via email. All information we receive from our customers is protected by our secure server. Neighbourhood Press’s secure server software encrypts all customer information before it is sent to us. Furthermore, all customer data collected is secured against unauthorised use or access. Credit card information is not stored by us on our servers.

We receive and store information you enter on our website or give us in any other way from time to time. You may provide basic contact information such as your name, phone number, address, and email address to enable us to send information or process your product order and we may also collect additional information at other times, including but not limited to, when you provide feedback, change your content or email preferences, respond to a survey, or communicate with our customer support.

We may use personal information collected from you for the purpose of providing you with direct marketing material, updates regarding our website and information in the form of a newsletter. This will only apply if you have registered or subscribed to such publications by registering your details with us. However if you wish to cease receiving any such information you may let us know either by email or unsubscribing at any time and your request will be actioned immediately. Individual profile and company details are not used for any other purpose. Details are only supplied to a third party supplier when it is required by law, for goods or services which you have purchased or to protect our copyright, trademarks and other legal rights.

We respect the privacy of our online visitors. We may collect information on or through this website that can personally identify you. For example, we collect personally identifiable information which you volunteer to us to respond to visitor questions and comments about us and our products and services, and to mail e-newsletters (“Personal Data”). We will use all reasonable means to protect the confidentiality of your Personal Data while in our possession or control. We will not knowingly share any of your Personal Data with any third party other than our service providers who assist us in providing the information and/or services we are providing to you. To the extent that we do share your personal information with a service provider, we would only do so if that party has agreed to comply with our privacy standards as described in this privacy policy.

Some of our service providers may be overseas and may not be subject to Australian Privacy Laws. Please contact us if you require specific details. Any non-personal information, communications and material you send to this website or to us by email, or which we obtain from third parties without promises of confidentiality, may be kept, used and disclosed by us on a non-confidential basis. We are free to use and reproduce any such information freely, and for any purpose whatsoever. Specifically, we will be free to use any ideas, concepts, know-how or techniques contained in such information for any purpose, including developing, manufacturing or marketing products.

A cookie is a small file placed in your web browser that collects information about your web browsing behaviour. Use of cookies allows a website to tailor its configuration to your needs and preferences. Cookies do not access information stored on your computer or any personal information (e.g. name, address, email address or telephone number). Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. This may, however, prevent you from taking full advantage of our website. Our website uses cookies to analyse website traffic and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google Adwords. These ads may appear on this website or other websites you visit.

We may from time to time need to disclose certain information, which may include your Personal Data, to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request. Also, we may use your Personal Data to protect the rights, property or safety of Neighbourhood Press, our customers or third parties. If there is a change of control in one of our businesses (whether by merger, sale, transfer of assets or otherwise) customer information, which may include your Personal Data, could be disclosed to a potential purchaser under a confidentiality agreement. We would only disclose your information in good faith and where required by any of the above circumstances.

We do not and will not sell or deal in personal or customer information. We will never disclose your personal details to a third party except the necessary information required by providers of products or services you have purchased or to protect the rights, property or safety of Neighbourhood Press, our customers or third parties or if required by law. We may however use in a general sense without any reference to your name, your information to create marketing statistics, identify user demands and to assist it in meeting customer needs generally. In addition, we may use the information that you provide to improve our website and services but not for any other use.

We strive to ensure the security, integrity and privacy of personal information submitted to our website, and we periodically update our security measures in light of current technologies.

This website may contain links to other websites. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that we are not responsible for the privacy practices of such other websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personally identifiable information. This privacy policy applies solely to information collected by this website.

As we plan to ensure our privacy policy remains current, this policy is subject to change. We may modify this policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on this website. Please return periodically to review our privacy policy. If you have any questions or concerns at any time about our privacy policy or the use of your personal information, please contact us at howdy@neighbourhoodpress.net and we will respond within 48 hours.